INGREDIENTS

All product(s) (cakes, desserts, fillings, icings, etc.) may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the customer to inform me prior to the confirmation of their booking of any allergy issues.

It is the responsibility of the customer to inform their guests of all allergy information and accordingly the supplier will not be held liable for any allergic reaction resulting from consumption of the product(s).

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QUOTATIONS

All Quotations are valid for 7 days from the date of issue.

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ORDERS

Preference of at least fourteen (14) days notice for all orders, as I am continually booked in advance. I will however, where availability permits, accept short notice orders. Orders less than 7 days will incur an additional rush fee of $50 for cakes and $35 for small desserts.

Any product(s) ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by me as my interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

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 DEPOSITS

Due to security and privacy of my home-based business the pick up address will be relinquished once a deposit has been made. A non-refundable deposit of 50% is required to secure your event pickup date. No deposit means no order confirmation.

Where I have delivered what is quoted and invoiced, but the customer does not accept the finished product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the product(s), or leave them at no extra cost.

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FINAL BALANCE PAYMENTS AND PICKUPS

The balance is due on or before pickup date, and before the product(s) leaves the premises. If paying by cash, correct change is appreciated, as I may not have the exact change on the premises. If paying by internet transfer (Zelle, PayPal, etc.), the money needs to hit the account BEFORE the product leaves the premises. It is the responsibility of the customer to check the state of the product before leaving the premises. Once the item has left the premises, the customer is responsible to ensure the product(s) get to its destination safely and is stored as per received instructions to achieve best results for taste and quality.

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DELIVERY

I offer delivery for certain destinations. Delivery is charged at my discretion based on zip code.

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands have been completed with the product(s) in appropriate condition, it is then up to the customer to store and care for the cake as per my instructions. If anything is to happen to the cake after this exchange, I am not liable for any damages. A delivery date and time will be agreed by both parties, and if the customer is not at the agreed location at this time and date, and I am not able to contact the customer, the product will be transported back to my premises and it will be the customer’s responsibility to collect the product(s).

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PICKUP

The customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the supplier. The supplier is not liable for any damage that may occur thereafter. Third party package delivery service (such as but not limited to, rideshare, Uber. etc.) may be utilized but only at the request of the customer. I am not responsible for the product(s) once it is handed off to the third party ride share package delivery person.

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DAMAGE

If a third party will be collecting the cake on the customer’s behalf, please communicate the person's name. A release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.

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 PUBLICATION

SprinkledByG, LLC reserves the right to use any image and/or videos of product(s) for publication at a later date with no compensation to the customer.

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 RETURN OF RENTED EQUIPMENT

Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover rental costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

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POSTPONEMENT

If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.

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CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to three (3) weeks in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.

Refunds will be paid within 30 days of cancellation.

Please note: Any non-refunded balance may be credited toward future purchases.

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UNFORESEEN CIRCUMSTANCES

Where a booking must be cancelled due to injury or illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the payment will be refunded notification to the customer.

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Performance of this agreement is unforeseen by the ability of SprinkledByG, LLC to complete this agreement when delay or default is caused by conditions beyond its control, including but not limited to Acts of God, Government restrictions, war, terrorism, criminal act, insurgence (revolutions), and/or any other causes beyond the reasonable control of the company.

 

**Deposit/Payment of invoice means you agree to the Terms & Conditions established by SprinkledByG, LLC**

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